Planet7Casino has graced the online gambling globe having its existence considering that 2009. The casino, that will be authorized in Costa Rica, is possessed and run by Ace income team that a. Planet 7 Casino Overview. Established in 2009, Planet 7 Casino has been around in the online gaming market for quite some time. Planet7 is known for its a wide range of slots from Real Time Gaming,.
Who will not want to move on to better things? We don’t any who wouldn’t. Planet 7 Casino advertises with the words “Escape to a Better World, Escape to Planet 7”. This is to suggest that Planet 7 Casino outperforms every other online casino you know; and it is a gaming destination you should go to for a superlative casino gaming experience.
The question is whether this is just some clever advertising, or whether Planet 7 Casino is really a “better world” – a superior gaming destination that serves superlative casino gaming destination. That is, does Planet 7 Casino have superior game offering; does it have superior bonus offerings; does it offer superior casino services (in terms of payouts, customer service, etc)? In the first place, is it a legit and safe online casino?
This review will examine Planet 7 Casino in order to provide the information that will help you determine whether it is actually a better world for online casino gaming.
Table of Contents
Planet 7 Casino – at a glanceAbout Planet 7 Casino
This part of the review looks into whether Planet 7 Casino is a legit and safe online casino. Specifically, it’ll look at the background of the casino, as well as its licensing and certification info, operating record, and more.
Background
Planet 7 Casino is one of the online casinos operated by the Ace Revenue Group, which has roots leading to the Virtual Casino Group. The other online casinos by the Group are Slot Madness Casino, Royal Ace Casino, Silver Oak Casino, and Captain Jack Casino. Planet 7 Casino is licensed by the government of Costa Rica and is certified by Gaming Labs International (GLI). The online casino was established in 2009; so it has been around for over a decade.
Planet 7 Casino has an exciting extraterrestrial theme. It advertises as a better world that you an escape to. The casino’s logo is a yellow circle proudly displaying the number 7; there’s no question that this is meant to be a planet because it comes complete with the rings that characterize the four giant gas planets.
So by advertising as taking you out of this world to some better world out there, Planet 7 Casino can only be promising an extremely good experience. Similar to other sites of the Ace Revenue Group, Planet 7 Casino also has a very attractive website.
With its exciting theme and its attractive design, you’ll be drawn to Planet 7 Casino. You can visit the casino here: www.planet7casino.com.
Is Planet 7 Casino legit?
Before buckling up and escaping out of Earth to this 7th planet that is supposedly a better world for online casino gaming, it is important to determine that it is legit. It doesn’t really matter what planet you escape to for online casino gaming, except you use a legit house you’ll be ripped off. That said; the big question is whether Planet 7 Casino is legit.
While we’ll like a simple and straightforward answer; with Planet 7 Casino, it is difficult to give such an answer. This is because of the following:
Summarily, Planet 7 Casino is operated by a 100% legal company, but this company has links to a rogue casino operator; it is officially licensed, but this license does not give player protection; it is certified a fair house where players can have winnings, but while it pays winners, most often than not, payment is received after a long battle.
So is Planet 7 Casino a legit online casino? Technically, it is, as it has a 100% legal operator, has an official gaming license, is certified fair, and has a 10+ years record of paying.
However, because of its links to the rogue Virtual Group, its weak Costa Rica gaming license, and its own issues with payouts, it is one legit online casino that players should really think hard before joining.
Is Planet 7 Casino safe?
To fully use Planet 7 Casino, you’ll have to register, and make deposits. Registration entails submitting sensitive data that includes names, contact information, and more; while depositing requires submitting payment instrument information (such as credit card details).
No player will want such sensitive information leaking into the wrong hands, so the ideal online casino will keep safe all such information.
In this regards, there’s no doubt that the security of this planet is tight. It uses some of the best data protection technologies known on earth. In its words: “We use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer”. These technologies blocks off eaves droppers from the connection between you and the casino when exchanging any data; and the data is encrypted with high level protocols that ensure that even if captured, it cannot be read.
With the use of these industry standard data protection technologies, it is safe to say that Planet 7 Casino is safe.
Who can play in Planet 7 Casino?
Many times, jurisdictions do not allow entry of everyone. So it is not surprising that this 7th planet that is supposedly a better world for online casino gaming have country restrictions. That is, it does not accept players from certain countries.
These countries are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cocos Island, Colombia, Comoros, Congo, Congo DR, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Eswatini (former Swaziland), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvalu, Uganda, Ukraine, Venezuela, Western Sahara, Yemen, Zambia, and Zimbabwe.
Given that there are not many online casinos that accept US players, it is good to see that the United States is not among the list countries restricted from escaping to this 7th planet. However, Plant 7 Casino does not accept players from the States of Maryland and New York.
About Planet 7 Casino – Summary, Pros & Cons
Planet 7 Casino promises a safe environment. However, we can only rate this part of the casino a 5 in our 10-points rating scale. It entices with an exciting theme and an attractively website.
It employs industry-standard technologies to fully encrypt transactions and all activities, so there’s no doubt that it is a safe online casino. Planet 7 Casino can be described as a legit house; as it has a 100% legal operator, has an official gaming license, is GLI certified as giving fair gaming experience, and has a 10+ years record of paying.
However, it scores poorly in our legitimacy ranking because its operator is linked with the rogue Virtual Casino Group, its Costa Rican license is weak in terms of player protection, and its payout record is seriously blemished by complaints of very slow payment and other payout issues.
Game Offering
This part of the review looks into whether Planet 7 Casino has superior games. Specifically, it’ll look at the quality of games, variety of games, and more.
Software
A look at the software that powers an online casino will tell if the casino provides quality games and gives ease of gaming.
Software Provider
Planet 7 Casino is powered by RTG (Realtime Gaming). RTG is one of the most recognizable names in the industry. RTG is famous for developing top quality games featuring smooth game-play, great graphics and sound effects, and more. Thus, with RTG behind Planet 7 Casino, there’s no doubt that the online casino has the quality to guarantee a wonderful gaming experience.
However, being that the Planet 7 Casino is solely powered by RTG, it cannot serve players that have preference for games from another provider. Also, players who’ll want the experience of playing games from different providers will also not find satisfaction in the house.
Gaming Flexibility
Ease of gaming is a critical part of a wonderful gaming experience. Thankfully, Planet 7 Casino gives this. First, the online casino works well on desktop and mobile devices. Mobile-compatibility has changed the field of online services, as it allows services to be enjoyed by users wherever and whenever.
That said; with Planet 7 Casino being mobile compatible, you do not need to sit before your PC to get a ticket to this self-proclaimed better world of casino gaming. Rather, everywhere you go with your mobile device; as long as you can operate the portable device, you’ll get a ticket to this world of gaming.
Secondly, Planet 7 Casino can be accessed in two ways – download and Instant Play. The download mode of play simply means that to play casino games, you’ll have to download (and install) the casino app to your device. You can then have the casino in your device. The Instant Play mode of play does not require a download. To play games, you’ll simply use a web browser to reach the casino and play games directly from the casino’s servers.
The download option is for players that’ll want to enjoy every feature of the casino. This is because not all featured games are available in the in-browser Instant Play mode. However, the instant play mode gives the freedom of playing games from different devices. You’ll not be restricted to playing games from a device housing the casino app.
That said; Planet 7 Casino affords gaming flexibility as it allows you to play how you want – from PCs or on the go using mobile devices, and via download or in-browser modes of play.
Games Selection
A look at the game selection will tell if the casino provides entertaining games for a variety of online casino players. In this regards, Planet 7 Casino says it has all the latest and greatest games – the world’s best selection of all the latest online casino games.
We found the casino having about 200 online casino games. This definitely does not put Planet 7 Casino among the industry inventory leaders. However, 200+ games will satisfy many players. Also, the 200+ games of Plant 7 Casino include every category of online casino games – slots, table games, video pokers, and specialty games.
Slots
As Planet 7 Casino acknowledges, online slots are the cornerstone of every virtual casino. Thus, it constantly updates its lobby with the most exciting collection of slot games players just can’t resist. There are over 100 of the spinning reels, which includes titles like: Scuba Fishing, Secret Jungle, I Zombie, Stardust, Asgard, Gemtopia, Cash Bandits, Purrfect Pets, Popinata, Enchanted Garden II, 5 Wishes, The Three Stooges, 7’s and Stripes, T-Rex, Achilles, Hillbillies, and more.
The slots are simply irresistible as they come in a range of themes, allowing players to find slots that match their interests. These include: Action/ Adventure, History, Asian, Western, Fantasy, Space, Music, Sports, TV/ Movies, Cartoons, and more.
We also liked the presentation of the slot games. There is a picture of every game; and below this is the title of the slot, and its theme. Also, if you hover you mouse over the picture of any game; you’ll get a glimpse of the slot symbols and the spinning action. Thus, you’ll know straightaway if a particular slot game is one that’ll interest you.
Table Games
From the very beginnings, the most enthralling games have been on the casino tables. Thus, any serious online casinos will have the virtual tables. Planet 7 Casino knows this as its gaming categories include table games.
This section holds many versions of blackjack, baccarats, as well as table pokers. As of writing, the games available in the table section are: Blackjack, Suit ‘Em Up Blackjack, Blackjack + Perfect Pairs, European Blackjack, Face Up 21, Match Play 21, Super 21, Pontoon, Baccarat, Tri Card Poker, Vegas Three Cad Rummy, Let ‘Em Ride, and Pai Gow Poker.
With only about 15 games in this section, it’s clear to see that “table games” is not a strong point of Planet 7 Casino. Real enthusiasts of the casino classics will be disappointed with the available options. However, slot players who’ll want a recreational adventure into the table games may find the options satisfactory.
Video PokersPlanet 7 Casino No Deposit Bonus Codes
Video Pokers are games that bring together video slots and pokers in a super thrilling combo. As a result, serious online casinos will offer the video pokers. Thankfully, Planet 7 Casino does not shirk away. It has an extensive selection of the hottest video poker variants. There were about 12 titles – Aces and Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild Double Bonus Poker, Double Double Bonus Poker, Double Double Jackpot Poker, Double Jackpot Poker, Jacks or Better, Joker Poker, Loose Deuces, and Sevens Wild.
Specialty Games
Players who are not fans of the regular online casino games are not left out. Planet 7 Casino has a “specialty games” section. This section usually hold games like keno, scratch cards, and bingos. But in Planet 7 Casino, it holds much more.
Games in the specialty games section include: Fish Catch, Banana Jones, Treasure Tree, European Roulette, American Roulette, Craps, and Keno. Know that Roulettes and Craps are games that should be in the “table games” section.
Are there Live Dealer Games?
Planet 7 Casino does not offer Live Dealer Games. This is very unfortunate because when playing casino games online, these games give the closest feeling to being live in a brick and mortar casino.
The games are operated by a human professional dealer in a brick and mortar casino, using real props; and video streaming technology bring players the live-action in an interface that allows participation in the game and interaction with the live dealer.
Thus, what you get when playing live dealer games is not different from what someone who’s there live in the brick and mortar casino will get. Unfortunately, since Planet 7 Casino does not offer Live Dealer Games, you’ll have to be content with its virtual games.
Are there Jackpot Games?
Every casino player will want to have wins, especially the big wins. Thus, the ideal online casino should have a number of jackpot games. That said; it will be criminal if a self-proclaimed “better world of gaming” were without a ton of jackpot games. Thankfully, Planet 7 Casino does not disappoint in this regards. It has a number of jackpot games.
Being an RTG powered online casino tells you that Planet 7 Casino is a fine place to chase the jackpots because the Reel Series which makes RTG famous are essentially slots with a number of progressives. That said; some of the jackpot games in Planet 7 Casino are: Food Fight, Sevens and Stripes, Jazz Time, Pay Dirt, Rudolph’s Revenge, Lion’s Law, Fu Chi, Aztec’s Treasures, Let ‘Em Ride, and more.
There is no separate section for jackpot games. While we’ll like this, the jackpot games are clearly marked in the game lobby, so it will not be difficult for players to identify them.
Can you try games for free?
Yes you can. Planet 7 Casino is one online casino where players can play games without committing real money. On virtually all games, there are two play options – real money and practice. The real money play option means you’ll be playing with your real account and using previously deposited funds; while the practice play option means you’ll be playing with “practice money”. Thus, practice play is risk-free.
The wins and losses of practice play are just for the fun of it; so you get to enjoy the thrill of gaming without the risk of losses. This option is wonderful for players that’ll want to test a game before proceeding to wager real money on it.
Game Offering – Summary, Pros & Cons
Planet 7 Casino promises a ton of glowing games. However, we can only rate the game offering 7 in our 10-points rating scale. Game quality is fine, as games are from RTG. There’s also the freedom of playing on the go using mobile devices, and playing from different devices using Instant Play mode.
The game collection is relatively few, but games cover every category of online casino games. There’re also numerous jackpot games where players can win substantial sums. The one huge punch on the game offering is the absence of Live Dealer games.
Promotions
This part of the review looks into whether Planet 7 Casino have superior bonus offering. Specifically, it’ll look at the bonus offer of the casino, and some conditions that comes with its bonuses.
Bonuses
Planet 7 Casino says the only thing that might be better than its games is its selection of online casino bonus codes. It continues that its players have access to daily, weekly, and monthly bonus codes, which includes match bonuses on deposits, free spins, and money chips.
Welcome Bonus
The first of the match bonuses is the welcome bonus, which can be redeemed by new players making their first deposit. In Planet 7 Casino, the welcome bonus is a 200% match of your first deposit.
That the welcome bonus is a 200% matching means players will get good bang for their buck. For example: with a deposit of $50, you will claim a $100 bonus, and have $150 to play with. Also, with a $100 deposit, you will claim a $200 bonus, and have $300 to play with.
However, Planet 7 Casino does not tell us the maximum bonus amount. Only a few online casinos have “unlimited welcome bonuses”. However, the wordings of the welcome bonus of Planet 7 Casino do not suggest that it is an unlimited offer.
That said; it’ll be fine to know the maximum amount so players can decide if they’ll want claim its full value. For example, there’s no way of telling if you can deposit $1,000 to get a $2,000 welcome bonus.
Other Bonuses
Every player, not only new players, should be able to access freebies to expand their playing. Planet 7 Casino knows this and has different offers for its existing players. As of writing, the promotions page advertised many reload offers as captured in the picture below:
While, it is good that there are many bonus codes in the house, the vagueness of the bonuses continues. There are many match bonuses, but in each case, the casino only states the match percentage without stating the maximum bonus amount.
Bonus Conditions
Planet 7 Casino may be advertising as some outwardly better place for online casino gaming; but like every online casino on earth, its bonuses are subject to certain conditions. Because conditions can take joy out of offers, before getting excited at any offer, it’s good to determine the conditions that are attached. This part treats such need-to-knows.
Bonus Wagering Requirement
Casino bonuses are not meant as free money that you can withdraw, but bonus money with which you can increase your playing. So casinos put wagering requirement, which simply is how much you must play (if you redeem a bonus) before you’ll be allowed withdrawals.
In all casinos of the Ace Revenue Group, including Planet 7 Casino, the bonus wagering requirement is 30 times the sum of the deposit amount and bonus amount. Thus, if for a first deposit of $50, you redeem a $100 bonus (the welcome bonus is a 200% match bonus), before you’ll be allowed withdrawals, you must wager a minimum of $4,500 (which is 30 x ($50 + $100)).
That said; the higher the wagering requirement, the more difficult it’ll be to clear bonuses and be allowed withdrawals. Thus, players want bonus wagering requirement that is as low as possible. Unfortunately, the wagering requirement of Planet 7 Casino is relatively high.
Games’ Contribution to Wagering
Casino games do not have the same weight when playing with bonuses. Slots, keno, and scratch cards contribute 100% to wagering, table games and video pokers contribute 50%, while other games contribute 0% to wagering. This means that a $100 wager on slots, keno, or scratch cards will count as $100; while a $100 wager on table games and video pokers will count as $50.
However, playing on games like Roulettes, Craps, Baccarat, and Pai Gow Poker are forbidden when using bonuses. Playing any of these games will cause all winnings to be voided. If you’re a fan of these games and will want to play them when using bonuses, then escaping to Planet 7 Casino is not a good idea.
Non-Cashable Bonuses
All bonuses of Planet 7 Casino are non-cashable. So even after meeting wagering requirement, players cannot withdraw the bonuses. This means that if you request payment, the bonus amount will always be removed from the withdrawal request. In the example above of depositing $50 and claiming a $100 bonus; after meeting wagering requirement, if you have a $300 balance and you withdraw it, you’ll receive payment of only $200 (which is $300 – $100).
Withdrawal Caps on Deposit Bonuses
Planet 7 Casino is one of few online casinos that limits withdrawals of winnings obtained using deposit bonuses (that is after meeting wagering requirement). In essence, the casino does not allow players to hit it big except when playing with their own money.
Most bonuses are subject to a 10x withdrawal cap. Thus, in our example above of depositing $50 and claiming a $100 bonus; even after meeting wagering requirement, you’ll be able to withdraw only $500, while any remaining amount will be forfeited.
Other Special Withdrawal Rule
Just like its sister sites, Planet 7 Casino has other rules that stifles withdrawals. One of such is that withdrawal request must exceed the sum of deposited amount and any bonus redeemed. Thus, in our example above of depositing $50 and claiming a $100 bonus, even after meeting wagering requirement, you can only withdraw an amount above $150.
Promotions – Summary, Pros & Cons
Planet 7 Casino promises sweet rewards in your account. However, we can only rate the bonus offering a 6 in our 10 points rating scale. There is a 200% welcome bonus, but the casino does not clearly state what the maximum amount of the bonus is. Also, there are a host of reload bonuses; but also, their maximum amounts are unknown. Worst still, bonus conditions are not friendly.
The wagering requirement is relatively high (30 x (D+B)); many games do not count towards meeting wagering requirement; there different withdrawal rules are withdrawal limits on winnings obtained using deposit bonuses; bonuses are non-cashable; and more
Banking
This part of the review looks into whether Planet 7 Casino has superior casino services like fast and easy deposits and withdrawals.
Deposit
To play real money casino games in Planet 7 Casino, you’ll have to create an account and fund it. In funding your casino account, things to look out for include: deposit options, deposit limits, and deposit processing time.
Deposit Options
Planet 7 Casino does not break the roof with a long list of deposit options, but it supports a good range of payment types that players everywhere will have no problem with funding their accounts.
If you visit the cashier of Planet 7 Casino, you’ll be able to make a deposit using most major credit and debit card (including Visa, MasterCard and American Express), Neteller, Skrill, Player’s Reward Card, Bitcoin or by bank transfer or bank cheque.
Deposit Limit
There is a minimum deposit amount which you cannot go below when making deposit, and there is a maximum deposit amount which you cannot go above. That said; players want the minimum deposit amount to be very low, so those with low budgets will not be cut off. Also, they want the maximum deposit amount to be as high as possible, so that those wanting to play large bets can easily deposit the large amounts required.
Unfortunately, Planet 7 Casino does not have friendly deposit limits. According to its deposit page, the minimum that can be deposited into the casino is $50. Many online casinos allow deposits of $20, yet are considered as having minimum deposit amount that is a tad high. Thus, it’s clear that the $50 minimum required by Planet 7 Casino is high.
Also, the maximum deposit amount of Planet 7 Casino is low. When using the cards, it is $1,000; but when using cash transfer options, it is $1,350. It will seem that Planet 7 Casino knows that this is not high enough, because it makes provision for depositing up to $5,000 if its customer support service is contacted.
Deposit Processing Time
Players who make deposit will want the funds in their accounts as fast as possible so that they can have the funds available for playing. In this regards, Planet 7 Casino is swift. If the deposit is made with credit or debit card, or Web wallets (like Neteller and Skrill), the money is credited to the casino account immediately; deposits made with bitcoin will depend on the demand on the blockchain and can take a few minutes; while bank transfers and bank cheques can take up to a few days.
Withdrawals
To many players, casino payouts are everything. This is because people go to casinos dreaming of winnings; and when they luckily hit wins and make withdrawals, they expect to be paid. This is why one mark of a legit online casino is easy and fast withdrawals. In making withdrawals, things to look out for include: withdrawal options, withdrawal limits, and payout speed.
Withdrawal Options
Planet 7 Casino also does not break the roof with a long list of withdrawal options. However, you’ll find different payment types with which to get paid. These include: Neteller, Cash Transfer, Bank Wire, Bank Checks, and Bitcoin.
While it is sad that the credit/ debit cards are not supported, the range of regular options and the crypto option that is supported means that Planet 7 Casino comes out well in terms of withdrawal options.
Withdrawal Limits How to play roulette at a casino.
When withdrawing, there is also a minimum amount below which you cannot withdraw; and there is a maximum amount above which you cannot withdraw. You’ll want the minimum amount as low as possible so that you’ll not stay long in the casino building a balance before you can request payment. Also, you’ll want the maximum amount as high as possible, so that you’ll not need too many withdrawal transactions to completely withdraw a large balance.
Unfortunately, Planet 7 Casino does not have friendly withdrawal limits. The minimum that can be withdrawn from the casino is $100. Many online casinos allow withdrawals of $50, yet they are considered as having minimum withdrawal amount that is a tad high.
Thus, it’s clear that the $100 minimum withdrawal amount of Planet 7 Casino is relatively high. Players in this so-called better world of online gaming will need to build this relatively high amount before they can request payment.
At the other end of the spectrum, the maximum amount that can be withdrawn from Planet 7 Casino is $2,500 per week. This is also relatively low. Imagine trying to withdraw a 6 figure balance; with a withdrawal rate of $2,500 per week, it’ll take several months to completely get your money.
Payout Speed
Players who request payment will want to receive it as fast as possible. Thus, the ideal online casino will feature fast payouts. In this regards, Planet 7 Casino says that it prides itself on providing prompt payouts. Unfortunately, the casinos of the Ace Revenue Group are not known for fast payouts; and Planet 7 Casino is not different.
To the questions “how long does it take to receive my winnings”, Planet 7 Casino answers that “withdrawal requests will be reviewed and approved, or denied, within 5 – 7 business days of your request” and that “your payment will be made within 7 business days after approval”.
5 – 7 business days for payment to be approved plus another 7 business days for payment to be made after approval; that’ll mean that payment will be made within 12 – 14 days of you putting in the request. This is already a long time to wait; especially if put into consideration that many online casinos are aiming to give 24 hours payouts.
However, Planet 7 Casino does not even live up to its already very long 12 – 14 business days withdrawal window. In the Planet 7 Casino customers’ reviews found in independent online platforms, there are many players’ complaints of very long payment. For example:
This is just a tip of the monstrous iceberg of payout complaints about Planet 7 Casino. That said; Planet 7 Casino pays but usually only after a drawn out back and forth.
Banking – Summary, Pros & Cons
Planet 7 Casino promises fast and effortless transactions. However, we can only rate the banking aspect 4 in our 10-points rating scale. This is because in our opinion, “fast and effortless” describe depositing but not withdrawing.
When depositing, money swiftly leaves your hand; but when withdrawing, it takes a long time and many back-and-forths. Worse still, banking limits unfriendly; minimum limits are relatively high, while maximum limits are relatively low.
The banking section gets any point because banking options include many payment types including crypto currencies.
Customer Support Service
This part of the review looks into whether Planet 7 Casino has superior services that include effective customer support. Murphy’s Law has always proved true – anything that can go wrong will go wrong.
No matter how well an online casino rolls, there’ll be players who’ll need assistance. This can range from simply needing answers to questions or needing serious issues resolved. That said; the ideal online casino should be ready with helping players.
In this regards, Planet 7 Casino says it is one of the best online casinos because it offers 24/ 7 customer support “which means that any questions or concerns players have while playing [in the] online casino can be answered and resolved ASAP, any day and at any time (day or night)”
The support service can be reached via email and Live Chat. The email address to direct you enquires is: [email protected]. The Live Chat can be reached from the “contact us” page of the website. Unfortunately, Planet 7 Casino does not support telephone service.
One thing to like about the service is that it is available 24/ 7. Planet 7 Casino advertises fast response time, especially for its email service. However, the customers’ reviews in the independent platforms suggest otherwise. There are many complaints of the casino taking relatively long to respond to emails, of the casino cutting players off from the live chat, and more.
There is also an FAQ page where players with questions can use as a first contact point. However, the FAQ is not detailed. First, there are only 3 parts (General questions, deposit questions, and payout questions); secondly, only a few questions are treated in each part.
Customer Support Service – Summary, Pros & Cons
Planet 7 Casino promises that it loves and values its players. However, we can only rate the support service a 6 in our 10 point rating scale. The service is available 24/ 7; and the support agents can be contacted via email and Live Chat. However, there are so many complaints of relatively late responses, and unhelpful responses. The FAQ page that is provided for self-help is also not detailed.
Conclusion
Planet 7 Casino comes with an exciting extra terrestrial theme and promises being a better world for online casino gaming that players can escape to. This is a promise of superior game offering, superior bonus offering, superior banking service, superior customer service, and more.
Unfortunately, Planet 7 Casino does not come out as a better world for online gaming having superior casino offerings and services. Game of chance examples.
Planet 7 Casino does have high quality games, but these are supplied by only RTG, so there’s no variety of gaming software on board. Also, though the variety includes slots, table games, video pokers, and specialty games, the total collection just over 200, which is relatively few.
As a result, there are only a few options for in-game sections like table games and specialty games. Worse still, live dealer games are not provided. On a good note: jackpot games are aplenty, and the casino gives the freedom of playing on the go and via Download or Instant Play.
Planet 7 Casino does have many bonuses, but these are vague as the maximum amounts that can be redeemed are not stated. Also, there is nothing positive about applicable bonus conditions – wagering requirement is relatively high, many games do not contribute to wagering, and there are many unfriendly rules about withdrawal if bonuses are used.
If superior describes the banking section of Planet 7 Casino, then the offers it improves upon must have been worthless. Apart from having different payment types which includes bitcoin, there’s virtually nothing positive to report. Banking limits are unfriendly.
For example, when depositing, the minimum amount is a high $50 minimum; and when withdrawing, the minimum amount is a high $100. Worse still, players’ reviews suggest that it often takes a tug of war and a relatively long time before payments are received.
There’s no doubt that Planet 7 Casino is 100% safe and secure as it uses state-of-the-art encryption systems and personal privacy protections. In terms of legitimacy, Planet 7 Casino is operated by a 100% company, has an operating license, and a 10+ years record of paying; so there should be no questions about its legitimacy.
However, it has links to the rogue Virtual Casino Group, its license from Costa Rica is useless in terms of players’ protection, and its payout record is punctured everywhere by complaints of very slow payouts.
That said; with all of these negatives, Planet 7 Casino is one legit online casino that we cannot recommend in good faith. However, if the lure of escaping from earth to a faraway planet is too much to resist, you can visit the online casino below
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Software Rating86%
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Promotions
About Planet 7 Casino
Planet7 Casino was launched in 2009 and is owned by the Ace Revenue Group. The online casino focuses on the US market and offers players 200 games that are powered by Real Time Gaming (RTG).
Planet7 Casino has been very successful in the ultra-competitive online casino industry by offering its players great bonuses, exciting online casino games, multiple and convenient banking options and reliable customer support.
The online casino is GLI Certified which gives players the assurance that they are playing at a fair gaming casino. Planet7 Casino also promotes responsible gaming and provides help to players who are battling a gambling addiction. The online casino has a strict policy that does not permit any underage gambling.
We take an in-depth look into the different reasons as to why you should sign up and play at Planet7 Casino.
Planet7 Casino Instant Play and Download Casino Games Overview
One of the main differences between Planet7 Casino and most other online casinos is that Planet7 Casino has decided to its players only RTG games. This means that players will only have access to RTG games when they sign-up for an online casino account.
Players are not required to download any casino software to access these games as RTG provides instant play Planet7 Casino games.
Planet7 Casino offers slot lovers a number of exciting online slot titles as RTG is known for developing some of the most unique and popular online slot games in the market. Players will also have access to classic games such as blackjack, three card poker and keno.
Players who are looking to get rich overnight will have a great time at Planet7 Casino because there are numerous progressive jackpot games on offer.
RTG Games at Planet7 Casino
The forbidden chamber. Real Time Gaming is one of the top online casino providers in the world. Their instant play games are a huge hit as it allows players to start their online casino experience immediately. RTG games have great graphics, excellent gameplay and decent payout percentages that make them widely appealing to players all over the world.
The majority of online casino games at Planet7 Casino are online slot titles. There are over 90 online slot titles that include the likes of
Planet7 Casino breaks down its games into different categories to make it easy for players to quickly access the games they are looking for. The list of gaming categories include:
Android and Iphone Mobile Casino and Games
Planet7 Casino currently does not have a mobile casino app that is compatible with Android and iOS platforms. However, the online casino is mobile friendly and that means players will be able to access Planet7 Casino while on the move.
Players will have to open their mobile browsers from their smartphones or tables and access Planet7 Casino. The mobile website has been customized to work effectively on mobile browsers and players will have no problem in access the online casino and having a great online gaming experience.
Planet7 Casino has over 200 mobile casino games that players can access using a handheld device. Some of the popular mobile casino games include:
Players will be able to use match deposit bonuses, make real money deposits and withdrawals via their mobile browser.
Sign Up, Deposit and Start Playing in Minutes
One of the reasons why Planet7 Casino has become so popular with US based players is because it is extremely easy to create an account, make a deposit and start playing in a matter of minutes.
Players can complete the sign-up process from their mobile browser by entering their name, date of birth, location and address details. We advise players to proceed with the verification process at this stage and get it completed, instead of waiting till they have to make their first withdrawal.
The verification process is not complicated. Players will have to send in documentation to verify their identity and address. This can be done by sending in a driver’s license or passport along with a current utility bill. Do reach out to customer support to in case you have any issues with the account verification process.
Since Planet7 Casino offers players multiple banking methods, players will have no troubles using their mobile browser to make a deposit and start playing real money mobile casino games immediately. These RTG games are developed using HTML5 which makes them available on different platforms and smartphone and table devices.
HTML5 Games are Multi-Platform Compatible
RTG using HTML5 technology to develop its suite of online casino games because it makes it very easy for RTG to integrate its portfolio of games with different casino providers. Players don’t have to go through the cumbersome process of downloading and installing software in order to play casino games.
These RTG HTML5 games can be played instantaneously on multiple platforms which is one of the reasons why players love RTG games. Since players have access to over 200 top RTG mobile casino games, they have multiple options to choose from while on the go. To encourage players to use its mobile gaming offering, Planet7 Casino also provides mobile players with a great list of bonuses.
Progressive Jackpots At Planet7 Casino
Since Planet7 Casino is tied up with RTG, the full suite of RTG progressive jackpots is available. These progressive jackpot games keep growing in value on a daily basis and just about every player dreams about hitting the jackpot and becoming rich overnight.
Planet7 Casino players have a wide range of jackpots to choose from which include the likes of Jackpot Pinatas, Megasaur, Shopping Spree and Aztec Millions.
Megasaur: This popular RTG Jackpot has 5 lines and 25 reels. There are three types of bets that players can make ranging from minor ($1.25), major ($2.5) and mega ($5). The value of Megasaur jackpot at the time of this writing is close to $1 million.
Shopping Spree: This is a 5 reel, 9 line video slot machine progressive jackpot game that has turned out to be very popular with slot lovers. This is why RTG has also developed Shopping Spree II. The minimum and max bet is fixed at $2.25 on all playing lines. At the time of this writing, the value of Shopping Spree is around $2.9 million.
Aztec Millions: This is one of the most popular RTG progressive jackpot games. This is a 5 reel, 25 line jackpot game that has a minimum bet of $5 on all playing lines. At the time of this writing, the Aztec Millions jackpot value is around $2.5 million.
Deposits and Withdrawals
The success of any online casino largely depends on the quality of its deposit and withdrawal methods. Planet7 Casino provides players with a number of options that include debit and credit cards, popular e-wallet providers and bitcoin – the most popular cryptocurrency in the world.
Deposits: Players will be able to use their Visa and MasterCard to make deposits at Planet7 Casino. Those who prefer using bitcoin will also be able to do so. As of now, the online casino only accepts bitcoin and no other cryptocurrency.
Popular net wallets such as Neteller and Skrill are also acceptable. If you find that your payment method is not support, do get in touch with customer support as Planet7 Casino does its best to accommodate its players.
Withdrawals: Planet7 Casino allows players to make withdrawals via bankwire transfer, traditional cheques, Neteller and Bitcoin. Players can withdraw a max of $2500 per week and the processing time will be determined by the payment method of your choice. Do read the terms and conditions carefully to find out the average processing time for your payment method.
Customer Support
Planet7 Casino has a highly trained and efficient customer support team that can be reached via Live Chat, eMail and Phone. The online casino also has a great Frequently Asked Question page that has neatly grouped a list of common questions that players are bound to have.
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We advise players to check the FAQ first as it is highly likely that your query could already be addressed and it will save you time. However, if you still need to get in touch with customer support, your best option is to use the Live Chat feature. You will have to login to your account in order to access the Live Chat option.
eMail: [email protected]
USA Toll Free: +1-888-402-2065
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